Hello friends! 
Since I came back to Bulgaria, I notice a very bad trend in the behavior of 80% of the population when they are in public places, namely Irritability. 
We Bulgarians have always been very pretentious: we know everything, we can do anything, we do not accept criticism or recommendations, but we love to give advice to others and get them confused, we always complain about one thing or another, and we do not nothing. 
Absolutely nothing to improve the things that annoy us and do not make us happy. 
That is why I decided to write this post because I want to express my opinion from the point of view of an ordinary person, about the things that annoy me and which I find it difficult to accept.



We want to treat us well, but have we asked how we treat others?
 Is our behavior acceptable and adequate to others when we are in a bank, a state institution, or are we simply talking to a cashier store? 
To try to answer this question, it is appropriate to clarify what the word label means - it is a collection of good manners of the value system that are based on tacitality and respect for others, and this includes the exact language and balance of our emotions compared to others in public places.Good manners are based on four principles we all know very well, but we have forgotten to use, namely, the ability to communicate, the pursuit of harmony, respect for others, and respect for oneself.

It is commonplace when we go to a bank or some public institution not to talk by phone, let's start with a kind day greeting.
 "Hello," to be polite, not to say a loud voice, not to snag with your fingers the cashier, as these are quite normal things we know, but for some reason we often forget to practice.Do not think that if you are bored or you are unsuccessful you will be successful and you will be served quickly and qualitatively.In most cases, the effect you get is inverse.
 The reason is that unnecessary tension is created in the opposite person, which is a prerequisite for making mistakes, which leads to poor service.Body language is a very important part of the service process and this is normal.If there is someone who is nervous and hostile, the risk of making mistakes is great, but if he is calm and kind, everything would look different. 
As the coin says, there are two sides.By way of comparison, I want to give an example from England.This is a country where many of our countrymen go to look for a better life.That's what I was, but what made them a great impression was their culture of service.Wherever I went, people were very kind and smiling, no matter who stands before them. 
The other thing that was strange to me was that when you got into a bus and got off to the place you left for thanks to the driver because he brought you .
 So far I have never met this in Bulgaria.I have never met a polite employee who is ready to carry out his duties professionally and ethically, but this may be due to low pay and stress in the workplace, which is not an excuse of course.In order to change something, we need to make the issue public. 
And what is the problem here? 
The irrational and rude behavior both on the part of the employees and on the part of the citizens in the public institutions.It is unacceptable in the 21st century, in a state of the European Union, to observe simple norms of culture and behavior.Roughness and agility should not be an example of communication and problem solving, but need to be condemned and forbidden by law to start the change from somewhere.Very often in the hectic daily life we ​​forget to be human, we forget what is acceptable and what not, we do not realize that there are people standing in the same way as us.
People who work and work to make their living, people who are not obliged daily suffering rough treatment and neglect, people who want a more peaceful life, both for themselves and their relatives.
 So let's start the change from ourselves, being more kind to the others even if it is sometimes an impossible task.
Kissses!
Se you soon!